What information we collect, use, and why
We collect or use the following information to provide services and respond to your enquiry:
- Names and contact details
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Where we get personal information from
How long we keep information
We'll keep your contact details and correspondence for up to four years, unless any of your rights below apply.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access — You have the right to ask us for copies of your personal data.
- Your right to rectification — You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure — You have the right to ask us to erase your personal data in certain circumstances.
- Your right to restriction of processing — You have the right to ask us to restrict the processing of your personal data in certain circumstances.
- Your right to object to processing — You have the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability — You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
- Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent.
- You don't usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
- To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
- Information Commissioner's Office
- Wycliffe House
- Water Lane
- Wilmslow
- Cheshire
- SK9 5AF
- Helpline number: 0303 123 1113
- Website: ico.org.uk/make-a-complaint
Last updated
17 June 2024